Refills

How do I get prescription refills?                                  

  • YOU must call the office 2 BUSINESS DAYS  before the medication runs out. We do not allow others to call for you.
  • Prescription refill requests can be made 24 hours a day by leaving a message for your provider’s medical assistant.
  • Refill requests are processed Monday to Friday 8:30 a.m. to 3:30 p.m., not including holidays. Requests made Friday before 3:30 p.m. will be ready the following Tuesday.
  • The following information must be left when calling in a prescription refill:
    ○        First and last name (spoken clearly and SPELLED OUT)
    ○        Phone number (we will call you back only if there is a problem)
    ○        Prescriptions needed, with strength and date medication runs out.

When can I pick up my scripts?

  • You may call the front office 3 business days after your request to make sure the written prescription is ready for pick up.
  • Some patients may be allowed to appoint someone else to pick up their prescription by calling ahead to the front office with the name and relationship of the pick-up person. The appointed person must show picture identification at the time of pick-up.

No routine prescriptions will be refilled on the weekends.

Do not call providers with these requests.